Your best customers deserve to be heard.
Looply collects post-purchase reviews automatically, redirects positive ones to Trustpilot and Google, and catches negatives before they go public.
from 500+ merchants
Bonjour Léa ! Comment s'est passée votre commande ?
Votre avis nous aide à progresser
A complete pipeline, without a single line of code
Bonjour Léa, merci pour votre achat. Votre avis nous aiderait beaucoup…
- 01An order comes in
Shopify notifies Looply via webhook. Zero configuration needed.
Pipeline live - 02We send the email at the right time
D+7 by default, then two smart reminders if the customer doesn't reply.
- 03We route based on the rating
5 stars? Straight to Trustpilot. 1 or 2 stars? Private feedback to your inbox.
Plays nicely with your stack
Connect your store and marketing tools in a few clicks.
Everything you need to collect reviews — nothing more
Built for merchants who want to save time without sacrificing quality.
Per-rating routing
One rule per star: public redirect or private email capture.
Auto reminders
Two spaced reminders if there's no reply. Cancelled the moment a review arrives.
Fully branded
Logo, colors, copy — everything is customizable with a live preview.
One-click Shopify
Connect your store and import every order automatically.
Clear KPIs
Average rating, response rate, negative keyword Top 3 podium.
Bilingual FR / EN
UI and emails delivered in both languages, ready to use.
Everything happening, at a glance
Reviews, reminders, negative feedback — track every metric without ever opening a spreadsheet.
They collect reviews without thinking about it
Merchants who sleep well while their reputation grows.
In three months our Trustpilot rating went from 4.4 to 4.9. Negatives land in my inbox before they're public: we reply, we learn, we fix.
We tried Judge.me and Loox. Looply is 10× simpler to set up, and rating-based routing cut our customer-care stress in half.
Bilingual support, bilingual UI, and emails hit at the right moment. Our response rate tripled in the first week.
Simple. Predictable. No commitment.
14-day free trial. Cancel anytime.
For small stores getting started.
- 500 emails / month
- 1 store · 1 campaign
- All languages included
- Email support within 48 h
When your volume takes off.
- 2,000 emails / month
- 3 stores · unlimited campaigns
- KPIs, keywords and CSV export
- Priority support within 12 h
For established brands.
- Unlimited emails · unlimited stores
- AI replies to negative reviews
- Semantic analysis + monthly report
- Dedicated account manager
Why Looply over a competitor?
The features that make a daily difference.
| Feature | looply. | Judge.me | Loox |
|---|---|---|---|
| Auto routing by rating (5★ → Trustpilot, 1★ → email) | |||
| Private capture of negatives before they go public | |||
| Bilingual UI and emails (FR/EN) | |||
| Full branding (logo, colors, copy) | |||
| Smart automatic reminders | |||
| Direct REST API for custom integrations | |||
| CSV export and GDPR delete in one click | |||
| Single flat monthly price, no per-review fee |
Based on features publicly documented by each vendor as of April 20, 2026. We update this table regularly.
Frequently asked questions
Everything you need to know before getting started.
Under 3 minutes: create your account, connect Shopify in one click, pick your colors — and you're live. No developer required.
Monthly subscription with no commitment, billed via Stripe. Change plans or cancel any time from your dashboard. 14-day free trial included.
Shopify is fully native (OAuth + webhook). WooCommerce and PrestaShop are coming via official plugin. For everything else, our REST API lets you push any order.
We use Resend (SendGrid-like infra) with SPF, DKIM and DMARC fully configured. >98% delivery rate. You can also plug your own domain on Growth and Pro plans.
You do, 100%. CSV export available any time. We never resell your data and wipe everything within 30 days after cancellation (GDPR compliant).
Yes, no fees, no explanation needed. Your account stays active until the end of the current billing cycle.
Ready to boost your reviews?
+127% response rate · 5 minutes to set up · zero developer needed.
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